Support and maintenance
Build momentum
Once you’ve developed your value proposition and marketing message, you need to build momentum and market presence to continue to drive revenue.
In the support and maintenance phase we help you build on the success so far – to develop your sales and marketing capabilities, and strengthen your Microsoft relationship.
Sales training and consultancy
What is your pre-sales process? What is your sales process? What are the critical success factors that will win or lose business?
We can help you assess and improve your sales capability – whether this means addressing your systems and processes, or whether it means providing the training that will make your sales people better at selling.
Systems and processes
In many organisations the sales function has developed reactively – with unstructured sales process and poor workflows. We can help you fix this. We can help you build processes and workflows that support your sales teams and allow you to measure, forecast, report and plan.
Only when you understand what your sales people should be achieving can you measure their success. We will help you define the sales targets and incentive systems that will both challenge and motivate.
With the right tools, systems and processes, your sales people will be able to sell more to the right customers, close deals more quickly and build your revenue momentum.
Training and coaching
How well do your sales people sell? By observing your sales people in action, whether it’s on the phone or at meetings, we can quickly build a picture of what they’re doing right. And what they’re doing wrong. We can see how well they understand the critical success factors that make the difference between winning and losing business.
Through our sales training and coaching services we will give your sales people the information and skills they need to understand buying signals, to negotiate and to close deals. We can also help with pre-sales preparation and sales meeting management.
Marketing services
Momentum comes from building awareness and desire. Align your marketing and sales effort and you will get vastly improved results.
We can help you develop a marketing strategy that builds sustainable customer relationships, and is supported by targeted promotional tools and customer or prospect communication. You can find out more about our marketing services here.
Microsoft relationship consulting
As part of your initial business assessment we will have identified the potential opportunity and benefits of developing your Microsoft partner relationship. In this phase, we can help you define your value to Microsoft UK and build a more strategic business relationship that provides you with the right support in the right areas. This level of relationship has a much greater potential for providing new routes to market and new opportunities.
Many partners simply cannot justify a full time Microsoft Alliance person – that’s assuming they can find the skills they need in the first place. We can provide this resource for you as and when required. And not just one person. A complete team is available to you – all with experience, a network of contacts and powerful routes into areas of Microsoft you might not even have known existed.